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For Tenants & Renters

Report property issues clearly and get them fixed faster

Stop sending texts into the void. Defectly gives you a proper way to report defects to your landlord or property manager - with photos, status updates, and a clear record of every issue.

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Free for tenants Report from your phone See real-time status updates
Report property issues clearly and get them fixed faster

Why tenants use Defectly

Report From Your Phone

See a problem? Open Defectly, take a photo, describe the issue, and submit. Your landlord or property manager is notified immediately.

Track Your Reports

See the status of every issue you have reported. Know when it has been acknowledged, when a contractor has been assigned, and when it is fixed.

Photo Evidence

Attach photos to every report. Clear visual evidence helps your landlord understand the issue and speeds up the repair process.

Stay Informed

Get notifications when your defect status changes. No more wondering if your landlord even received your message.

Written Record

Every report, comment, and status change is logged. If you ever need to prove you reported an issue, the evidence is there.

Rate the Repair

After a contractor completes work at your property, share your experience. Help other tenants find reliable trades.

A better way to report property issues

The usual experience

Scattered across chats, calls, and memory

Reports arrive everywhere. Photos live in someone's phone. Nobody knows whose turn it is.

  • Send a text or email to your landlord and hope for a response
  • No way to know if your report was received or acted on
  • Repairs take weeks with no updates or communication
  • No record of what you reported or when
  • Disagreements about what was promised
With Defectly

One timeline, from report to resolution

Every action stamped, every person notified, every photo attached — automatically.

  • Submit a structured report with photos and a clear description
  • Instant notification to your landlord or property manager
  • Real-time status updates as the issue progresses
  • Full timeline of every report, comment, and action
  • Clear written record that both parties can reference
Tenant FAQs

Reporting repairs - answered

No. Tenants can sign up for free and start documenting issues immediately. If your landlord or property manager is also on Defectly, your reports go straight into their dashboard. If not, you can still keep a private timestamped record and share PDF reports with them by email.
Under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, your landlord is responsible for keeping the structure, exterior, sanitation and heating of your home in repair. Defectly helps you create the evidential record you need if you ever have to escalate to environmental health or the housing ombudsman.
Response times depend on the severity. Emergency repairs (e.g. burst pipes, no heat in winter) should be addressed within 24 hours. Urgent repairs within 7 days; routine within 28 days. Defectly timestamps every report so you can demonstrate the delay if your landlord misses these windows.
Reports inside Defectly are not anonymous - your landlord or property manager will see who reported the issue. However, your report stays private to you and them. Other tenants on the property cannot see your reports unless you share them.
Use Defectly to build a clear timeline of reports, photos and unanswered messages. This evidence is valuable when escalating to the housing ombudsman, your local council's environmental health team, or in any future legal proceedings.
Yes. The Solo plan is free forever for one property - no credit card required. You get unlimited defects, photo attachments, status tracking and the contractor directory. Upgrades are only relevant if you are a landlord managing multiple properties.

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Stop chasing your landlord for repairs

Defectly is launching soon. Request early access and be among the first tenants to report issues properly - free.

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