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For Homeowners

Keep your home in top condition with clear defect tracking

Whether you have just bought a new build or own an established property, Defectly helps you log issues, coordinate repairs, and keep a clear record of everything - so nothing gets forgotten.

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Free for one property Photo evidence built-in No credit card required
Keep your home in top condition with clear defect tracking

Why homeowners use Defectly

New Build Snagging

Moving into a new build? Use Defectly to log every snag during your inspection period. Photos, categories, and status tracking keep your developer accountable.

Photo Documentation

Attach photos to every defect. Create a visual record that is useful for warranty claims, insurance, or simply tracking what happened and when.

Find Local Contractors

Search the Defectly contractor directory by trade and location. Read reviews from other homeowners and choose contractors you can trust.

Track Everything

See all your property issues in one dashboard. Know what is open, what is being worked on, and what has been resolved.

Clear Communication

Communicate with contractors through Defectly. No more lost text messages or forgotten verbal agreements.

Audit Trail

Every action is logged with dates and details. Useful for disputes, insurance claims, or simply remembering what was agreed.

How It Works

Start managing defects in minutes

1

Step 1

Create your property

Add your home to Defectly with your address. It takes less than a minute to set up.

2

Step 2

Log your defects

Report issues as you find them. Add photos, pick a category, and describe the problem. Each defect gets a unique reference.

3

Step 3

Get it fixed

Find a contractor through the directory, assign the work, and track progress until the issue is resolved and verified.

What homeowners say

"We used Defectly for our new build snagging list. Being able to share the full defect list with the developer, with photos and references, made the whole process so much smoother."
Emma & Tom Richards
New Build Homeowners
"I have an older property and things crop up regularly. Defectly helps me keep track of what needs doing and find decent contractors without trawling through review sites."
Alan Prescott
Homeowner
Homeowner FAQs

Snagging and defect tracking - answered

A snagging list is a documented record of defects, unfinished work and quality issues identified in a new build property. Defectly turns your snagging list into a structured digital record with photos, categories, locations and status - making it easy to share with your developer and track to resolution.
Ideally before legal completion during the pre-completion inspection your developer should offer. You can also snag throughout your two-year defect liability period (the developer's warranty period for new build defects). Defectly lets you log issues at any time and keep a continuous record.
Yes. Defectly works for any property - new build, period property, leasehold or freehold. It is just as useful for tracking general maintenance, finding trusted contractors and keeping a service history as it is for new build snagging.
Every defect has a timestamped report, photo evidence, and a full message history. If a dispute escalates to the New Homes Ombudsman, NHBC, or your warranty provider, you have a clear evidential record of what was reported, when, and how the developer responded.
Yes - the Solo plan is free for one property, with unlimited defects, photo attachments and contractor directory access. Larger portfolios can upgrade to the Growth plan from £49/month. See [pricing](/pricing) for details.
The Defectly contractor directory lets you search by trade, location and rating. You can read verified reviews from other homeowners and property managers, and assign work or request quotes directly from the defect record.

Still have questions?

Browse the FAQ