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For Builders & Developers

Streamline snagging, handover, and aftercare

New build defects are inevitable. How you handle them defines your reputation. Defectly gives developers a structured system for snagging lists, defect resolution, and aftercare - so every buyer has a clear, positive experience.

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Built for new build defects Subcontractor coordination Warranty period tracking
Streamline snagging, handover, and aftercare

Why developers choose Defectly

Snagging Management

Manage post-completion snagging lists in one place. Every defect categorised, photographed, and tracked from report to resolution.

Handover Documentation

Create a clear defect record for each unit. Buyers see exactly what has been reported, what is being fixed, and what has been resolved.

Contractor Coordination

Assign subcontractors to specific defects. Track who is responsible for what and ensure every trade completes their work.

Development Overview

See defect volumes, resolution rates, and outstanding issues across an entire development. Identify patterns and problem areas early.

Quality Assurance

Photo evidence at every stage proves defects were properly addressed. Build a defensible record of your aftercare commitment.

Warranty Tracking

Track defects within warranty periods. Know exactly what falls within builder responsibility and manage warranty claims efficiently.

Aftercare Excellence

Turn aftercare from a burden into a strength

Poor aftercare damages reputations and leads to costly disputes. Defectly helps developers demonstrate genuine commitment to quality by providing buyers with a transparent, professional defect resolution experience.

  • Professional snagging process that buyers appreciate
  • Clear accountability for subcontractor defect resolution
  • Photographic evidence at every stage of the process
  • Demonstrable commitment to quality and aftercare
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JM
J. Mitchell & Sons
Plumbing · Manchester
4.9
RB
Robertson Builders
General · Leeds
4.7
AE
Anderson Electrical
Electrician · Birmingham
5.0

Defect management at scale

50+
Properties per development
100s
Defects tracked per development
Real-time
Status updates
Full
Audit trail per defect
Builder & Developer FAQs

Snagging and aftercare - answered

Snagging management software is a digital platform for documenting, tracking and resolving defects in new build properties. Defectly replaces spreadsheets, paper checklists and email chains with a single source of truth - every snag has a unique reference, photo evidence, an assigned subcontractor, and a clear status from "open" through to "resolved".
At handover, you generate a clear PDF defect record per unit showing what was reported, what is being fixed and what has been resolved. Buyers walk into a documented process rather than vague verbal promises, which reduces complaints and dispute escalations to the New Homes Ombudsman.
Yes. Each defect can be assigned to a specific contractor or subcontractor with a deadline. They receive a notification, accept the assignment, and update status with photo evidence when the work is complete. You see exactly who is responsible for what, in real time.
Every defect is timestamped at report and resolution. You can filter by warranty period, see which defects fall inside builder responsibility windows, and produce evidence quickly when a homeowner submits a warranty claim.
Yes. Defectly produces the documented audit trail that current UK regulation expects - timestamped reports, photographic evidence, subcontractor accountability and resolution timelines - making it easier to demonstrate compliance during disputes or audits.
The Solo plan covers 1 property, Growth covers up to 10 properties, and Scale plans handle large portfolios and entire developments. See our [pricing page](/pricing) or [book a demo](/contact) for portfolios over 50 units.

Still have questions?

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Better aftercare starts here

Give your buyers the snagging experience they deserve. Protect your reputation with structured defect management.

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