Keep every managed repair moving — and every landlord informed
Your property managers should not spend their days playing phone tag between tenants, contractors and landlords. Defectly gives agencies one structured place to triage repair reports, coordinate trades, and show landlords exactly what is being done on their behalf.
Built for managed portfolios
Everything between a tenant noticing a problem and a landlord signing off the invoice, handled in one place.
Triage Without Phone Tag
Tenants report issues with photos and a description through a structured form. Your team sees every new report in one queue, categorised and ready to action — no voicemails to transcribe.
Landlords Informed Automatically
Every status change — reported, quoted, assigned, completed, verified — can notify the landlord. Fewer "what is happening with my property?" calls, without anyone writing an email.
A Clear Audit Trail
Each defect carries a timestamped history: when it was reported, what was done, by whom, with photo evidence. If a tenant, landlord or ombudsman asks, the record is already there.
Demonstrate Your Management Fee
Proactive, documented maintenance is the clearest evidence of the value behind your fee. Show landlords a professional repair process rather than telling them about one.
Contractor Coordination
Assign work to your approved trades or request competitive quotes for a defect. Deadlines, messages and completion photos all live on the defect record.
Works Alongside Your CRM
Defectly is a focused repairs and defects layer, not a replacement for your sales or lettings CRM. Keep your existing systems — add structure where repairs are handled.
Keep landlords onside without writing a single update email
Losing a managed property usually starts with a landlord feeling out of the loop. Defectly keeps them informed automatically as repairs progress, with photo evidence and a complete history they can check whenever they like.
- Automatic notifications as each repair moves forward
- Photo evidence at report, during works and at completion
- Exportable defect history per property for periodic landlord reporting
- A documented, professional process that justifies your fee
Built for an era of fixed repair timescales
Awaab's Law introduces fixed timescales for investigating and remedying serious hazards such as damp and mould in rented homes, and standards for the private rented sector continue to tighten. Defectly's timestamped reports and resolution records help you evidence when an issue was raised and how quickly it was actioned. Defectly is a record-keeping tool, not legal advice — but good records are where compliance starts.
- Timestamped record of every report and action
- Photo evidence attached to the defect, not buried in inboxes
- Filterable history per property and per portfolio
- Clear accountability for who did what, and when
Managed repairs, answered
Still have questions?
Talk to UsGive your landlords a reason to stay
Structured repairs, automatic updates and a clear audit trail across your managed portfolio. See it on your own workflow.